Zoho CRM Review

Zoho is a division of Zoho Corporation, a privately-held and profitable company.  The corporation serves the technology needs of more than 6 million customers worldwide.

Zoho offers a comprehensive suite of award-winning online business, productivity & collaboration applications that can be used to run business processes, manage information and be more productive anywhere, without any need to worry about the hardware or software.

Zoho has received leadership awards for their CRM in the past, however, other leaders have since emerged, but Zoho still provides a solid CRM system with features you would expect in a modern CRM system

Zoho integrates with Microsoft Outlook, Quickbooks, Twitter, Facebook, and offers a phonebridge for call centers

Who Should Use Zoho CRM?

Zoho offers an on-demand solution as a monthly subscription that can be upgraded or cancelled at anytime.  Additionally, the CRM also supports 13 languages including English (USA), English (UK), Chinese, French, German, Italian, Japanese, Polish, Portuguese, Portuguese (Brazil), Spanish, Swedish and Vietnamese.

Customers have reported an intuitive interface requiring little help as well as good support. You can find Customer Testimonials and Case Studies on their website.

Zoho is great for anyone looking for an inexpensive, modern CRM that does not require internal hardware, setup, or maintenance.  It’s an excellent option for small offices, home offices, and small businesses.

Zoho CRM Pricing

Free – Up to 3 users

Zoho offers a free version for up to three users and enables customer leads management, sales opportunities, basic account management, mobile access, and social CRM.

When you create a Zoho CRM account, you also get access to the Zoho suite of products – from online storage and web meetings to other powerful business software, such as project management, email marketing and more.

Standard – $12 / user

If you need reporting capabilities, sales forecasting, or marketing campaigns then the Standard edition is for you. Additionally, you receive content libraries.

Professional – $20/User

If you need customer service management, role-based security, inventory management, email integration, or workflow automation then go with the Professional edition.

Enterprise – 35$/User/Month

If you need territory management, advanced workflows, call center connectors, or support for multiple currencies the go with the Enterprise edition.

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