Many CRMs can integrate with other apps. This allows you to enhancement functionality and streamline processes by integrating existing tools.
- Constant Contact
- Get Response
- Cisco Webex
- Citrix GoToWebinar
Accounting is normally associated to ERP, not CRM. However, many users may not need a full ERP but would like to integrate their financial information within their CRM.
Computer telephony integration (CTI) allows your incoming calls to connect to your CRM.